Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
8.2/10
Great
Rooms
6.6
Location
6.4
Service
7.4
Dining
6.6
Guest reviews
8.2/10
based on 5 reviews
8.6
8.6/10 based on 704 reviews
Walter
United States of America,
December
2024
7.4/10
I really enjoyed my stay at Chez Maman Hotel & Restaurant. The atmosphere was lovely, and the staff, especially Juliet, made my experience even better. However, the noise from the restaurant at night could be disruptive, particularly if you have your windows open.
Rooms
8.0
The Standard Double Room was spacious and clean, with a beautiful ensuite that had an amazing shower. I appreciated the coffee/tea facilities and the nice touch of a jar of candies, but it did get a bit warm, even with the air conditioning on.
Service
10.0
The staff were incredibly friendly and attentive. I even received a room upgrade unexpectedly, which made my stay feel extra special.
Location
7.0
While the hotel is located on the edge of an industrial area and not very visible from the main road, it wasn't too far from the city center, and there were excellent public transport links. I appreciated the free public transport passes provided.
Dining
8.0
The restaurant offered great food (I didn't eat there, but it was busy, so it must be good), and the breakfast was tasty with a good variety and delicious coffee. However, I did notice that the service could be a bit slow.
Facilities
8.0
The hotel provided a range of amenities, including room service and a welcome drink. Overall, they catered to my needs well.
David
United States of America,
December
2024
7.2/10
My stay at Chez Maman Hotel & Restaurant was generally pleasant. The apartment was clean and well-equipped, and I appreciated the friendly staff. However, I did encounter some discomfort due to a lack of hot water during my stay, which was particularly challenging for the elderly members of my group. The location wasn't central, though access to the city was straightforward via public transport.
Rooms
5.0
The Two-Bedroom Apartment was quite comfortable and clean, though not very soundproof due to noises from the restaurant at night.
Service
5.0
The staff were friendly and made me feel welcome, although I noticed they could improve their English skills.
Location
5.0
While the hotel is situated in an industrial area, it was easy to reach the city center via the bus, making it convenient for my needs.
Dining
5.0
The dining experience was nice, with good coffee and delicious pain au chocolat, though service was a bit slow during my visit.
Facilities
5.0
The hotel offered essential facilities like housekeeping and tours/ticket assistance, which I found pretty helpful.
Henry
United States of America,
November
2024
5.4/10
I had a lovely stay at Chez Maman Hotel, appreciating its cute boutique charm and convenient location. The balcony in my room was a nice touch, and the espresso maker added a bit of luxury. However, I did find the noise from the busy road a bit disruptive, especially at night when I prefer to sleep with the windows open.
Rooms
8.0
The Standard Double Room was cozy and comfortable, featuring an espresso maker and a pleasant balcony. However, I noticed that the smell in the hotel passages was heavily perfumed, which might be troubling for those with allergies.
Service
7.0
The service was efficient, though I felt there could be clearer communication regarding breakfast hours and parking information.
Location
7.0
The hotel is conveniently located, just 20 minutes from the city center and close to public transport. However, it is situated on a busy road which can be quite noisy.
Dining
9.0
I had the pleasure of dining at the hotel restaurant, where the food was delicious and the prices reasonable. The Manchego ratatouille was especially tasty.
Facilities
8.0
Facilities such as room service and housekeeping were available, which made my stay comfortable. I appreciated the welcome drink upon arrival.
Jonathan
United States of America,
November
2024
7.0/10
I enjoyed my stay at Chez Maman Hotel & Restaurant, appreciating the chic and comfortable room. However, I encountered some challenges with the unstaffed check-in process and the noise from the restaurant music. Overall, it was a pleasant experience despite a few hiccups. 😌
Rooms
7.0
The Junior Suite was lovely, clean, and spacious with a comfortable atmosphere. However, it lacked any view.
Service
10.0
The staff was friendly and helpful during my stay, making check-in and check-out quite easy.
Location
8.0
While the hotel is not very close to major attractions and is situated on a busy street, public transport was accessible and made getting around easier.
Dining
6.0
The dining options were limited as the restaurant was closed on weekends, which was disappointing. The atmosphere in the restaurant was nice, but the loud music was a distraction later in the evening.
Facilities
7.0
Facilities like online check-in and the free transport card were convenient; however, I missed having more onsite options.
Eddie
United States of America,
October
2024
5.4/10
I recently stayed at Chez Maman Hotel & Restaurant for three nights, and it was quite a pleasant experience overall. The apartment I booked was clean, well-equipped, and beautifully decorated, which made the stay enjoyable. However, I did encounter some issues, such as weak Wi-Fi and the absence of hot water initially, which were particularly inconvenient. Nonetheless, the welcoming staff and cozy atmosphere helped offset these drawbacks. 😊
Rooms
5.0
My two-bedroom apartment was spacious and modern, with a lovely double bed and beautiful ensuite featuring amazing toiletries. However, I did find some flying insects in the room, which was disappointing.
Service
5.0
The staff were friendly and offered good service, but I noticed they struggled a bit with English. They were also more focused on the restaurant side than the hotel, which sometimes left me wanting more attention during my stay.
Location
5.0
While the location is safe, it's a bit far from the actual city center. I appreciated being close to public transport, with the Dussaud bus stop just a two-minute walk away, making it easy to get into the city. Still, the area wasn't particularly attractive.
Dining
5.0
I opted for breakfast, which cost an extra 15 CHF per person. While this isn't too high for Switzerland, the offerings were somewhat limited. I wished there had been more variety, especially on weekends.
Facilities
5.0
The hotel offered some standard facilities such as housekeeping and room service, but I felt the lack of staff availability after breakfast hours was a bit inconvenient, especially during the weekend.